Welcome to Zain Trading Inc. We have answered some of the most common questions about our products, orders, shipping, returns, and payments.
General Questions
What products does Zain Trading Inc. sell?
We specialize in women’s activewear and sports pants, including leggings, joggers, sweatpants, lounge pants, and other comfortable styles designed for active and everyday lifestyles.
Where is Zain Trading Inc. located?
Our business is located at:
Zain Trading Inc.
6709 Rena St
Houston, TX 77092
United States
How can I contact customer support?
You can contact us using:
Phone: +1 832-298-8024
Email: support@zaintradinginc.com
Orders
How long does it take to process my order?
Our standard handling time is 0–1 business days.
What is your order cut-off time?
Our order cut-off time is 5:00 PM. Orders placed after the cut-off time may be processed on the following business day.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing your order. We will do our best to assist you before the order enters the shipping process.
Will I receive an order confirmation?
Yes. After your payment has been successfully completed, you will receive an order confirmation with your order details.
Shipping
How long does shipping take?
Our estimated transit time is 1–3 business days after your order has been processed.
How much does shipping cost?
- Orders over $100: Free shipping
- Orders under $100: $5.99 shipping fee
Can I track my order?
When tracking information is available, it will be provided after your order has been shipped.
Can shipping be delayed?
Although we work to meet our estimated delivery times, delays can occasionally occur because of carrier operations, weather, holidays, or other circumstances outside our control.
Returns & Refunds
Do you accept returns?
Yes. We accept eligible returns within 30 days of the delivery date.
Is there a cost to return an item?
There are no return costs charged to customers for eligible returns.
When will I receive my refund?
Once your returned item has been received and approved, your refund will be processed within 7 days.
Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and, if possible, photographs of the item. Our customer support team will review the issue and assist you.
Payments
What payment method do you accept?
We process payments securely through Stripe.
Is my payment information secure?
Yes. Payments are processed through Stripe’s secure payment infrastructure. We do not directly store your complete payment card details on our website.
What happens if my payment is declined?
If your payment is declined, please check that your payment and billing information is correct. You may also contact your bank or payment provider for assistance.
Customer Support
How can I contact Zain Trading Inc.?
You can reach our customer support team through:
Email: support@zaintradinginc.com
Phone: +1 832-298-8024
We are happy to assist you with questions about products, orders, shipping, returns, refunds, or payments.
Zain Trading Inc. — Comfort. Confidence. Style.