Last Updated: March 2026
Welcome to the FAQ page of Zain Trading Inc. Below you will find answers to the most common questions about our products, orders, shipping, and returns.
1. What products does Zain Trading Inc sell?
Zain Trading Inc specializes in engraved glassware and barware products, including crystal whiskey glasses, decorative rocks glasses, and elegant drinkware sets. Our products are designed to combine durability, style, and unique designs suitable for gifts and personal collections.
2. Where is your company located?
Our registered business address is:
Zain Trading Inc
397 Caledonia Rd
North York, ON M6E 4T9
Canada
3. How can I contact customer support?
You can contact our support team using the following methods:
Email: support@zaintradinginc.com
Phone: +1 639-524-2850
Our team will respond to your inquiries as quickly as possible.
4. How long does order processing take?
Orders are usually processed within 1–2 business days after payment confirmation. Once processed, your order will be shipped to the delivery address provided during checkout.
5. How long does shipping take?
Estimated delivery times are:
- Processing Time: 1 – 2 business days
- Transit Time: 4 – 8 business days
Total estimated delivery time is 5 – 10 business days, depending on your location and shipping carrier.
6. How can I track my order?
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. This allows you to monitor the delivery status of your package.
7. What payment methods do you accept?
We accept secure payments through trusted payment providers. Accepted methods may include:
- Major credit cards
- Debit cards
- Secure online payment services available during checkout
All transactions are processed through secure payment gateways.
8. Can I return an item?
Yes. We offer a 30-day return window starting from the date your order is delivered.
To qualify for a return:
- The item must be unused
- The product must be in its original packaging
- You must provide proof of purchase
For full details, please review our Return & Refund Policy page.
9. What should I do if my order arrives damaged?
If your item arrives damaged, please contact us within 3 days of delivery and include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
Our support team will review the case and arrange a replacement or refund if applicable.
10. Do you charge restocking fees for returns?
No. Zain Trading Inc does not charge restocking fees for approved returns.
However, customers may be responsible for return shipping costs if the return is due to a change of mind.
11. What happens if I enter the wrong shipping address?
Please double-check your shipping address before completing your order. If an incorrect address is provided, delivery delays may occur.
If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
12. How can I request a return?
To start a return request, please email:
Include your order number and reason for the return, and our team will provide return instructions.
13. Where can I find your policies?
You can find all important store policies on our website, including:
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Terms & Conditions
These pages provide full details about shopping with Zain Trading Inc.
14. How can I stay updated with your products?
You can visit our website regularly to see our latest products and updates:
Website: https://zaintradinginc.com
15. Contact Information
If you have any questions regarding your shipment, our Omaha team is here to help:
Company Name: Zain Trading Inc
website: zaintradinginc.com
Incorporation Number: 16697704
Business No: 785005968RC0001
Phone number: +1 639-524-2850
Email: support@zaintradinginc.com
Physical address: 397 Caledonia Rd, North york, ON M6E 4T9, Canada
Store Hours (Central Time):
Mon & Sun: 10:00 AM – 7:00 PM
Tue – Thu: 10:00 AM – 8:00 PM
Fri – Sat: 10:00 AM – 9:00 PM