At Zain Trading Inc., customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to accept eligible returns in accordance with the policy below.
30-Day Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item should be in its original condition, unworn, unused, and suitable for resale. Items should also be returned with their original packaging and tags, where applicable.
How to Request a Return
To request a return, please contact our customer support team with your order information and the reason for the return.
Email: support@zaintradinginc.com
Phone: +1 832-298-8024
Our support team will provide instructions for completing the return process.
Please do not send an item back before contacting us and receiving return instructions.
Return Costs
There are no return costs charged to the customer for eligible returns.
Zain Trading Inc. will provide further instructions regarding the return process after your request has been reviewed.
Refunds
Once we receive and inspect your returned item, we will process your refund.
Approved refunds will be issued within 7 days after the return has been received and approved.
The refund will generally be issued to the original payment method used for the purchase. Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. We will review the issue and work with you to find an appropriate solution.
For faster assistance, please provide your order number and clear photographs of the item when contacting our support team.
Important Information
Customers should ensure that returned products are properly packaged to prevent damage during transit. Items that are returned outside the 30-day return period or do not meet the return requirements may not qualify for a refund.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Zain Trading Inc.
6709 Rena St
Houston, TX 77092
United States
Phone: +1 832-298-8024
Email: support@zaintradinginc.com
Website: zaintradinginc.com
Thank you for choosing Zain Trading Inc. We appreciate your business and are committed to providing a positive shopping experience.